knowledgebase

You may file for all living benefits ONLY if your policy carries these benefits.

Find a Cocolife office nearest you or be referred to our intermediaries through our offices in key cities and areas nationwide that are staffed with courteous, responsive and dependable professionals.

Yes, you can choose an Interest Settlement option wherein the proceeds shall be left on deposit with the Company to accumulate interest at the rate declared by the Company for the year. Guaranteed interest is 3%. The guardian may withdraw the interest quarterly, semi-annual or annually while the proceeds remain intact, or you may leave the interest earned together with the proceeds and may be withdrawn when the minor reaches the age of majority. Another option is to use the proceeds as single premium for pension or educational plan on the life of the minor beneficiary.

Find the COCOLIFE office nearest you or be referred to our intermediaries through our offices in key cities and areas nationwide that are staffed with courteous, responsive and dependable professionals.

Yes. The Claim shall be evaluated and processed, but payment shall follow Cocolife’s designated Relative Unit Value (RUV) rates and Emergency Benefit coverage provided for the company plan. (Please refer to the Emergency Benefit provision of your company plan).

Reimbursement claim should be submitted to Cocolife within thirty (30) days after discharge. Processing shall be done within fifteen (15) working days upon receipt of the complete documents. All claims for reimbursement shall be evaluated and processed within Cocolife’s RUV rates or pre-agreed rates stipulated in the company’s contract. (Please refer to your guidebook for the requirements and other details of reimbursement process).

A new policy will be issued upon receipt of the following requirements.

1. Notarized Undertaking for Lost Policy form. Download the form here.
2. Data Privacy Policy and Consent form. Download the form here.
3. Two (2) copies of valid ID’s
4. Policy Replacement Fee of PHP 300.00.

Additional requirement/s might be required depending on the assessment of your request.

Visit our Cocolife Office near you or call our Customer Experience Department @ (02)8810-7888. You may also email us at customer_service@cocolife.com.

Yes, to keep the policy in force until your claim is approved.

Find the COCOLIFE office nearest you or be referred to our intermediaries through our offices in key cities and areas nationwide that are staffed with courteous, responsive and dependable professionals.

This is a Participating Insurance policy that earns Dividends. The Dividends are not guaranteed. To process dividend withdrawal, we require the following documents to be submitted at any Cocolife branch or Head Office:

1. Accomplished Policy Administration Request Form. Download the form here.
2. Accomplished Certificate of Release form. Download the form here.
3. Consent of irrevocable beneficiaries, if necessary.
4. Copies of valid ID’s of Policy Owner and Irrevocable Beneficiaries.
5. For Group permanent plans or if the company was the policy owner, need to submit latest secretary certificate (notarized)/ board resolution (notarized) stating the authorized signatories and transaction. Need also consent of the insured.

Additional requirement/s might be required depending on the assessment of your request.

Visit our Cocolife Office near you or call our Customer Experience Department @ (02)8810-7888. You may also email us at customer_service@cocolife.com.

If your policy has been in force for at least two (2) years, you may request for a loan from your policy (except Term Plans and Variable Plans). Depending on the amount, we can release your loan within the day. The following requirements must be submitted:

1. Accomplished Policy Administration Request Form. Download the form here.
2. Accomplished Certificate of Release form. Download the form here.
3. Consent of irrevocable beneficiaries, if necessary.
4. Copies of valid ID’s of Policy Owner and Irrevocable Beneficiaries.
5. For Group permanent plans or if the company was the policy owner, need to submit latest secretary certificate (notarized)/ board resolution (notarized) stating the authorized signatories and transaction. Need also consent of the insured.

Additional requirement/s might be required depending on the assessment of your request.

Visit our Cocolife Office near you or call our Customer Experience Department @ (02)8810-7888. You may also email us at customer_service@cocolife.com.

Policy due date should be coincided with the billing cycle.

Only proof of payment will be submitted to us for lower to higher frequency mode (eg. Quarterly to Annual).

And here are the requirements from Higher to Lower frequency mode (eg. Annual to Quarterly):

1. Proof of payment like copy of official receipt
2. Accomplished amendment form. Download the forms here.
3. Copy of valid ID’s

Additional requirement/s might be required depending on the assessment of your request.

Visit our Cocolife Office near you or call our Customer Experience Department @ (02)8810-7888. You may also email us at customer_service@cocolife.com.

To process, we require the following documents to be submitted at any Cocolife branch or Head Office:

1. Accomplished Policy Administration Request Form. Download the forms here.
2. Accomplished Certificate of release form. Download the forms here.
3. Copy of valid Id’s
4. For Group permanent plans or if the company was the policy owner, need to submit latest secretary certificate (notarized)/ board resolution (notarized) stating the authorized signatories and transaction. Need also consent of the insured.

Additional requirement/s might be required depending on the assessment of your request.

Visit our Cocolife Office near you or call our Customer Experience Department @ (02)8810-7888. You may also email us at customer_service@cocolife.com.

To process, we require the following basic requirements to be submitted at any Cocolife branch or Head Office:

1. Accomplished Policy Administration Request Form. Download the forms here.
2. Policy contract or Undertaking for Lost Policy (notarized) for matured plans and graduation gift with previously tagged as Reduced Paid Up for Degree Plus Magna; Degree Plus Summa; Degree plus 1 & Degree plus. Download the forms here.
3. Accomplished Certificate of release form. Download the form here.
4. Copy of valid Id’s
5. For Group permanent plans or if the company was the policy owner, need to submit latest secretary certificate (notarized)/ board resolution (notarized) stating the authorized signatories and transaction. Need also consent of the insured.

Additional requirement/s might be required depending on the assessment of your request.

Visit our Cocolife Office near you or call our Customer Experience Department @ (02)8810-7888. You may also email us at customer_service@cocolife.com.

THROUGH MAIL

Send us your check or postal money order payable to COCOLIFE for the amount of your premiums along with the billing notice. You may also send us post-dated checks for premiums due for one whole policy year. These checks would be credited to your policy as soon as they are cleared. Please write the insured’s name and policy number at the back of the check. Official receipt will be available upon request.

THROUGH ANY COCOLIFE BRANCH

Present Billing Notice together with cash or check payment (payable to Cocolife) to the Branch Specialist who, in turn, will issue an Official Premium Receipt.

You can also use your VISA / MasterCard for your premium payment. Please present two (2) valid IDs.

GCash QRPH Payment in COCOLIFE Head office and Branch

THROUGH ANY UCPB BRANCH

If you don’t have a billing notice, fill out a PAYMENT SLIP at any UCPB branch. The machine-validated billing notice / Payment Slip will serve as your official receipt. If you have a billing notice, present it to the teller together with your cash payment or check payable to Cocolife.

THROUGH UCPB’s AUTOMATIC DEBIT ARRANGEMENT (ADA)

Enroll for ADA at the UCPB Branch where you maintain your account. Your premium will automatically be deducted from your UCPB account each time your premium becomes due.

THROUGH OTHER PAYMENT FACILITIES

Present Billing Notice together with your Cash Payment at any Cebuana and Bayad Center. Only current due dates are accepted. Check payments are not accepted.

THROUGH ONLINE PAYMENT

Visit www.cocolife.com, click the Other Links, My Policy to register. Once registered, click the “Pay Online” window.

You can pay your current premium through online banking (with existing savings or current account with BDO, BPI, Metrobank, Eastwest, Robinsons, Sterling, Chinabank, PNB, RCBC, Unionbank, Maybank, UCPB, PNB) or through Credit Card online payment (one-time charge). We accept Visa / MasterCard only.

Fully paid; extended term insurance (ETI); reduced paid up (RPU) or inforce status are allowed to change address and contact numbers. We only accept change address and mobile/landline number within the Philippines.

And here are the requirements to change your mailing address and update contact numbers:

1. Accomplished personal data correction and Erasure form or amendment form. Download the Amendment Form and Personal Data Correction and Erasure Form.
2. Copy of valid ID’s of policy owner

Additional requirement/s might be required depending on the assessment of your request.

Visit our Cocolife Office near you or call our Customer Experience Department @ (02)8810-7888. You may also email us at customer_service@cocolife.com.

Fully paid; extended term insurance (ETI); reduced paid up (RPU) or inforce statuses are allowed to change the beneficiaries

And here are the requirements to change your beneficiaries:

1. Accomplished amendment form. Download the forms here.
2. Signature and consent of irrevocable beneficiaries are required.
3. Copy of valid ID’s of policy owner and irrevocable beneficiaries.

Additional requirement/s might be required depending on the assessment of your request.

Visit our Cocolife Office near you or call our Customer Experience Department @ (02)8810-7888. You may also email us at customer_service@cocolife.com.

Fully paid; extended term insurance (ETI); reduced paid up (RPU) or inforce status are allowed to change name.

And here are the requirements:

1. Accomplished amendment form. Download the forms here.
2. Evidence of new name (Copy of marriage contract; copy of court order or copy of annulment paper; & birth certificate)
3. Specimen signature showing old and new strokes. Download the forms here.
4. Copy of valid ID’s of policy owner

Additional requirement/s might be required depending on the assessment of your request.

Visit our Cocolife Office near you or call our Customer Experience Department @ (02)8810-7888. You may also email us at customer_service@cocolife.com.

Call our Call Center Specialist who will help expedite your claim processing or you can find the COCOLIFE office nearest you or be referred to our intermediaries through our offices in key cities and areas nationwide that are staffed with courteous, responsive and dependable professionals. To process a DEATH claim, we require the following documents:

Mandatory:

• Policy contract/s / certificate of insurance
• Death certificate – original or certified true copy
• Birth or baptismal certificate of insured
• Claimant statement to be accomplished and signed by every beneficiary or designated payee of legal age as indicated in the contract
• Specimen signatures / thumbprints of the insured

As required by circumstances:

• Marriage contract (if spouse is a beneficiary)
• Birth or baptismal certificate (if beneficiary is minor)
• Affidavit of guardianship (if minor`s share is Php50,000.00 or less and being represented other than a natural parent. If share of minor is more that Php50,000.00, guardianship is required
• Certificate of attending physician & complete medical records (if the insured died within contestable period)
• Certified true copy of investigation report and/or police report or if none, affidavit of a least 2 witnesses to the incident, or if there be no such witness, affidavit of at least 2 persons cognizant of the circumstance surrounding insured`s violent death (if death is due to accident or violence)
• Autopsy report if available (if due to accident or violence
• Death certificate of the beneficiary if she /he predeceased the insured
• Testamentary letters (if proceeds are payable to the estate of the insured and the insured executed a will)
• Letter of administration (if proceeds are payable to estate of the insured and the insured died intestate)
• Judicial declaration of death or news paper clippings and or other evidence (in case of missing person)
• Other documents as may be required

To process your LIVING BENEFITS, we require the following documents:

ACCIDENT BENEFIT CLAIM

• Claimant statement
• Attending physician`s statement / Medical questionnaire
• Police report regarding alleged accident or Insured`s own narration of the incident
• Complete medical records
• Photocopy of Insured`s driver`s license if insured is driving the vehicle at the time of the accident
• Other documents as may be required

HOSPITALIZATION BENEFIT CLAIM

• Proof of hospitalization
  • Original or certified photocopy of statement of account or original copy of the certification from the hospital showing inclusive of confinements dates
  • Original official receipts of expenses incurred during the confinement
  • Admission & discharge summary, laboratory test and etc.

  TERMINAL ILLNESS OR DREAD DISEASE BENEFIT CLAIM

  • Physician`s statement which certifies that the insured has terminal illness or dread disease / Medical questionnaire
  • Complete medical records (Admission history, Discharge summary, laboratory tests etc)
  • Claimant statement
  • Other documents as may be required

  DISABILITY BENEFIT CLAIM

  • Attending Physician`s statement / Medical questionnaire
  • Insured`s statement of disability
  • Medical records (Admission history, Discharge summary, Laboratory tests,etc)
  • Claimant statement
  • Other documents as may be required

  CONTINUANCE OF DISABILITY BENEFIT CLAIM

  • Current medical records

  Find the COCOLIFE office nearest you or be referred to our intermediaries through our offices in key cities and areas nationwide that are staffed with courteous, responsive and dependable professionals.

  Call our Call Center Specialist who will help expedite your claim processing or you can find the COCOLIFE office nearest you or be referred to our intermediaries through our offices in key cities and areas nationwide that are staffed with courteous, responsive and dependable professionals.

  To process a DEATH claim, we require the following documents:

  Mandatory:

  • Policy contract/s / certificate of insurance
  • Death certificate – original or certified true copy
  • Birth or baptismal certificate of insured
  • Claimant statement to be accomplished and signed by every beneficiary or designated payee of legal age as indicated in the contract
  • Specimen signatures / thumbprints of the insured
  • Marriage contract (if spouse is a beneficiary)
  • Birth or baptismal certificate (if beneficiary is minor)
  • Affidavit of guardianship (if minor`s share is Php50,000.00 or less and being represented other than a natural parent. If share of minor is more that Php50,000.00, guardianship is required
  • Certificate of attending physician & complete medical records (if the insured died within contestable period)
  • Certified true copy of investigation report and/or police report or if none, affidavit of a least 2 witnesses to the incident, or if there be no such witness, affidavit of at least 2 persons cognizant of the circumstance surrounding insured`s violent death (if death is due to accident or violence)
  • Autopsy report if available (if due to accident or violence
  • Death certificate of the beneficiary if she /he predeceased the insured
  • Testamentary letters (if proceeds are payable to the estate of the insured and the insured executed a will)
  • Letter of administration (if proceeds are payable to estate of the insured and the insured died intestate)
  • Judicial declaration of death or news paper clippings and or other evidence (in case of missing person)
  • Other documents as may be required
  • Permanent Policy, Interim Certificate or Certificate Number of Insured
  • Original Death Certificate or Certified True Copy signed by Local Civil Registrar or Asst.
  • Photocopy of Marriage Contract, if spouse is still alive
  • Original or Certified True Copy of Death Certificate signed by Local Civil Registrar or Asst.
  • Photocopy of Marriage Contract, if spouse is still alive
  • Claimant Statement signed by spouse
  • Permanent Policy, Interim Certificate or Certificate Number
  • Original Death Certificate or Certified True Copy signed by Local Civil Registrar or Asst.
  • Joint Affidavit of heirship from two (2) disinterested persons, notarized, stating all children of insured whether living or deceased. Indicate date of birth or date of death. Please include also name of spouse and date of death.
  • Photocopy of Birth Certificate of all living children
  • Claimant’s Statement signed by all living children

  Accomplish the Amendment Form which can be downloaded here. Be sure your irrevocable beneficiaries signed the form too. Submit the form together with your policy contract to any Cocolife Branch. Photocopy of two (2) valid IDs for irrevocable beneficiaries are required. Two valid IDs of Payor and payment of P 300 amendment fee are required as well.

  Find the COCOLIFE office nearest you or be referred to our intermediaries through our offices in key cities and areas nationwide that are staffed with courteous, responsive and dependable professionals.

  The member may choose to downgrade (or occupy a lower room plan) and request for transfer to his room entitlement upon availability.

  The member may also get a higher room category; however, since socialized pricing is being practiced in some hospitals, all services (including room, diagnostic tests and procedures, medicines, doctor’s fee, etc.) may be charged at higher costs. These increments and excesses will be charged to the patient following the percentage indicated in the Schedule of Benefits. (Please refer to the Cocolife Healthcare Guidebook for details and computation).

  Visit our Cocolife Office near you or call our Customer Experience Department @ (02)8810-7888. You may also email us at customer_service@cocolife.com for the computation of your reinstatement payment (premium plus overdue interest).

  Aside from payment, you need to submit evidence of insurability like Health Statement which you can download from this site and copy of valid ID’s. Download the form here.

  For Group permanent plans or if the company was the policy owner, need to submit latest secretary certificate (notarized)/ board resolution (notarized) stating the authorized signatories and transaction. Need signature of insured if already at legal age.

  Our underwriting reserves the right to require additional evidence of insurability if deemed necessary.

  Additional requirement/s might be required depending on the assessment of your request.

  All medical requirements pertaining to reinstatement shall be shouldered by the policyowner.

  Cocolife coverage is incorporated with PhilHealth. It applies after PhilHealth Coverage has been exhausted.

  • PhilHealth Claim Form 2 (CF2) will be filled up by your doctor once you have been cleared for discharge.
  • In certain cases, PhilHealth Claim Form 3 (CF3) will be required to be filled up by your doctor.
  • Scheduled OPD-OR procedures like chemotherapy, cataract extraction, and outpatient dilatation and curettage (D&C) also require PhilHealth to be filed.

  Since PhilHealth is incorporated with your Cocolife coverage, it should be filed before you are discharged. Otherwise, you will have to pay for it directly to the billing section of the hospital.

  Reimbursement of paid PhilHealth expenses maybe filed directly to the PhilHealth office.

  Yes, provided that the cause of confinement is covered, the availment is within the remaining benefit limit and it is not a part of general exclusion/limitation of the program.

  No. Coverage is co-terminus with member’s employment. Upon resignation, coverage shall be terminated and Cocolife card should be returned to the company as part of his clearance.

  Yes, provided that the cause of confinement is covered, the availment is still within the remaining benefit limit and it is not a part of general exclusion/limitation of the program.

  No. Cocolife coverage is non-transferrable.

  To process your other LIVING BENEFITS, we require the following documents:

  • Claimant statement
  • Attending physician’s statement / Medical Questionnaire
  • Police report regarding alleged accident or Insured’s own narration of the incident
  • Complete medical records
  • Photocopy of Insured’s driver’s license if insured is driving the vehicle at the time of the accident
  • Other documents as may be required
  • Proof of hospitalization
  • Original or certified photocopy of statement of account or original copy of the certification from the hospital showing inclusive of confinements dates
  • Original official receipts of expenses incurred during the confinement
  • Admission & discharge summary, laboratory test, etc.
  • If due to accident refer to Accident Benefit Claim for additional requirements
  • Claimant statement
  • Other documents as may be required
  • Physician’s statement which certifies that the insured has terminal illness or dread disease/Medical questionnaire
  • Complete medical records (Admission history, Discharge summary, laboratory tests etc)
  • Claimant statement
  • Other documents as may be required
  • Attending Physician’s statement / Medical questionnaire
  • Insured’s statement of disability
  • Medical records (Admission history, Discharge summary, Laboratory tests, etc)
  • Claimant statement
  • Other documents as may be required
  • Current medical record
  • Medical questionnaire form downloadable in the website

  You have to submit the police report and other pertinent documents for accident cases such as, but not limited to vehicular accidents, mauling, gunshot, stabbing, etc.

  Your case shall be evaluated and if it falls to any of the general exclusions and limitations of the program, it will not be covered.

  The member shall have to pay for the consultation, and this cannot be reimbursed. Also, requests for any diagnostic and/or therapeutic procedures from non-accredited doctors will not be covered.

  To avail of Cocolife benefits, the member should consult and seek treatment from Cocolife-accredited doctors and facilities only.

  • A policy loan will be taken from your cash value to pay for the premium due in order to keep the coverage in-force.
  • The available cash value will be used to buy a term coverage for a certain number of years and days. The amount of coverage remains the same until the term expires.
  • The available cash value will be used to buy a fully paid insurance for the same duration. The face amount of the coverage will depend on the available cash value of the policy.

  Find the COCOLIFE office nearest you or be referred to our intermediaries through our offices in key cities and areas nationwide that are staffed with courteous, responsive and dependable professionals.

  Report the lost Cocolife health card to the Cocolife Hotline.

  Request for a replacement of card through the company HR. Affidavit of loss is required. Corresponding fee for replacement should be settled through the company HR.

  Should he need to undergo treatment/consultation, he may call Cocolife Hotline for endorsement and in the absence of Cocolife Card, he has to present other valid identifications (such as license, company ID, SSS ID, etc.)

  There are two to four Cocolife plan coordinators per hospital. Schedules of plan coordinators are available through our website.

  In some facilities with no plan coordinators, members are assisted by the hospital’s HMO or Industrial Units. For medical emergencies, members can proceed to the emergency room for consultation and/or treatment but cases shall be assessed first by the ER physician.

  Do not pay. Call Cocolife for assistance.

  The member may choose to downgrade (or occupy a lower room plan) and request for transfer to his room entitlement upon availability.

  The member may also get a higher room category; however, since socialized pricing is being practiced in some hospitals, all services (including room, diagnostic tests and procedures, medicines, doctor’s fee, etc.) may be charged at higher costs. These increments and excesses will be charged to the patient following the percentage indicated in the Schedule of Benefits. (Please refer to the Cocolife Healthcare Guidebook for details and computation)

  You can get the forms from our Head office or from the branch near you. While the insurance proceeds or the settlement check will be released through your agent or to the branch near you. You can also download the Claims forms here. Find the COCOLIFE office nearest you or be referred to our intermediaries through our offices in key cities and areas nationwide that are staffed with courteous, responsive and dependable professionals.

  Neurologists are currently following a “cash-basis policy” for all HMOs, in accordance to the guidelines set by the Philippine Neurological Association (PNA).

  You may file for a reimbursement for the payment made; however, this shall be subject for evaluation and will follow Cocolife’s corresponding RUV rates.